Property Management Services Owners FAQs

Who decides on the amount of monthly rent? The decision as to the amount of monthly rent is always made by the property owner. However, VPM can be of great assistance in this area by providing the owner with information on similar properties which have recently rented in the area.

The goal is to seek the maximum monthly rental without pricing the property "out of the market". FAQ's5

How do I know that I will get my rent on time? The key to receiving tenant rents on time is to have efficiently screened the tenant's credit and financial background before entering into a lease agreement. It has been consistently proven that tenants who have handled their past credit and rental obligations well will continue to do so in the future. Unfortunately, the opposite of this also holds true much of the time.

VPM has instant computer access to the major credit reporting bureaus and can review a prospective tenant's credit and other financial history in a matter of minutes. FAQ's5

What happens if the tenant pays the rent late? VPM has a very strict policy on rent collections. All rents are due on the first day of each month. Tenants have a five-day grace period in which to pay. On day six, no matter what the reason or excuse, the rent is late and VPM starts a District Court proceeding against the tenant. The local Sheriff then serves the tenant a summons to appear before the Court. The Court hearing usually takes place between the 14th and 20th day of that same month.

In most cases the tenant will have made the late rent payment before the scheduled Court date. In the rare event that the Court process must continue, actual eviction will usually take place during the second or third week of the following month. Eviction is a very unusual event at VPM, as our pre-lease screening has indicated that the tenants are people who value their good credit rating. FAQ's5

How will I know if the tenants are taking good care of my property? Inspections, inspections and inspections. VPM conducts an in-depth outside and inside, room-by-room inspection of the property prior to the tenant moving in. The tenant is then provided with a copy of this inspection and invited to add any additional comments.

Every 120 days throughout the course of the lease term, VPM will be back at the property to complete a detailed inside/outside inspection (Copies will be mailed to you). These 120 day inspections will help keep you advised of how things are going. These inspections also give the tenant a chance to point out items to VPM which may be in need of attention about the property.

At the time the tenant moves out, VPM conducts a final inspection to determine if there should be any deductions from the tenants' security deposit for items over and above normal wear. FAQ's5

What happens if a tenant damages something? The repair or replacement of an item which is damaged or neglected by a tenant is handled in one of two ways. If damage comes to VPM's attention by way of the tenant or during a routine inspection of the property, VPM will arrange for the repair or replacement of that item. Initially this repair will be paid for from the owner's management account reserve fund. However, the tenant is then immediately invoiced for the cost of the repair. In the event the tenant does not pay this invoice in a timely manner, this will be treated the same as late payment of rent.

In the event the tenant-caused damage is not detected until the tenant has moved out of the property, the cost of any repairs will be deducted from the tenant's security deposit. FAQ's5

How does VPM take care of minor repair items? Typically we would anticipate that the majority of repairs necessary for the upkeep of a property would be of the smaller, routine, "handyman" nature. It is expected that the property owner allow VPM the leeway to make these smaller day-to-day repair decisions. $350.00 will be set aside from the owner's first month's net rent in order to establish a reserve fund to cover these smaller repair items. VPM will provide the property owner with a detailed accounting each month of all monies collected and expensed. FAQ's5

How does VPM take care of major repair items? Almost every property will at one time or another be in need of a repair of either an "emergency" nature, or require a repair or upkeep of an item which does not fall into the normal routine. Repairs of an emergency nature such as burst pipes, water heaters flooding, or anything which would leave the tenant without a vital utility will be immediately handled by VPM in a way which will lessen any further damage to the property and allow the tenant the continued, uninterrupted use of the dwelling. VPM will also notify the owner by phone, email, etc.

When larger repair items which are not of an emergency nature, such as new carpeting, deck staining, exterior trim painting, become necessary, VPM will contact the property owner with the nature of the needed repair and obtain bids from the various contractors with whom we deal on a regular basis. The property owner will then make the decision as to when and how to go forward with the needed repair. FAQ's5

How do the mortgage payments, condo/HOA fees, etc. get paid? If the property is currently tenant occupied, VPM will make the monthly mortgage payment on the first day of each month on the owner's behalf. However, if the owner prefers to continue making the mortgage payments, VPM will deliver all monthly net rents to the owner in a timely manner.

All payments which are necessary for condominium fees, homeowner's associations, front foot or capital facility payments, any service contracts, etc. will be made by VPM on the owner's behalf as these items become due. FAQ's5

How do I get my money from VPM? VPM's monthly bookkeeping cycle is as follows: All payments authorized by the property owner for mortgages, condo/HOA fees and the monthly management fee to VPM are paid on the first day of the month in which they are due. Rents are collected during the first five days of the month. On the sixth and seventh days of the month any additional expense items which may have accrued are paid.

On the eighth day of the month two things occur. All net rents which are due to the property owners are electronically transferred from VPM's BankAmerica Management Account directly to each owner's individual bank, credit union, or S&L account. This usually makes these funds available to the owner on the next business day. Additionally, detailed monthly statements, along with copies of any repair invoices, etc., are mailed to the owners for their review. FAQ's5

How much does all of this cost me? Our owner services are divided into two areas.

1. Procuring a new tenant by way of VPM's full service (MLS) listing program, including all advertising, Realtor co-op commissions, credit/criminal screening, lease document preparation, move-in inspection, utility turn over, key delivery, etc. is included in a one time fee of 85% of the first full month's rent.

2. All of the other ongoing management services are provided for in a low fee of 8% which will be deducted from each month's rent (minimum fee of $89.95/mo.).

Both of the above fees are fully tax deductible

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Give us a "no obligation" call at 410-553-0404 to get more details.